OKEYO, Maxwell; NZIOKI , Justice; TUIKONG, Sylvia. Role of Process Automation in Enhancing Public Service Delivery: Evidence from Huduma Centres in Nairobi Metropolitan Area, Kenya. JBMI Insight, [S. l.], v. 3, n. 2, p. 64–80, 2026. Disponível em: https://jbmipublisher.org/system/index.php/home/article/view/137. Acesso em: 13 may. 2026.