Mukulu, M.M., Gesimba, P. and Wandiga, E. (2026) “Customer Management Agility and Service Delivery in Level Six Private Hospitals in Nairobi County, Kenya”, JBMI Insight, 3(6), pp. 48–64. Available at: https://jbmipublisher.org/system/index.php/home/article/view/175 (Accessed: 23 October 2026).