T. M. . Maingi, E. Wandiga, and G. Gachuru, “Differentiation Strategy and Patient Satisfaction in Level 5 Private Hospitals, Nairobi County, Kenya”, JBMI Insight, vol. 2, no. 8, pp. 62–75, Oct. 2025, Accessed: Feb. 11, 2026. [Online]. Available: https://jbmipublisher.org/system/index.php/home/article/view/96