Influence of Technology Adoption on Organizational Development of Public Hospitals. A Case of Riruta Level 4 Hospital, Kenya
Abstract
The purpose of this study was to investigate the influence of technology adoption as a change management strategy on organizational performance of public hospitals in Kenya through Riruta Level 4 Hospital. Public hospitals in Kenya face numerous challenges, including resource constraints, inefficient service delivery, and increasing demand for quality healthcare. Effective change strategies such as adoption of modern technology are considered essential for enhancing efficiency, staff performance and patient satisfaction. The study was underpinned by Lewin’s Change Management Model, Kotter’s 8-Step Change Model, Rogers’ Diffusion of Innovation Theory, and Organizational Development Theory. A descriptive research design was adopted by the study to allow an in-depth examination of the relationship among the variables. The target population comprised 47 medical and non-medical staff. The study adopted a census approach since the target population was small. Quantitative data was analyzed using the Statistical Package for the Social Sciences (SPSS) version 28. employing descriptive statistics to summarize demographic information and perceptions of change management practices. Multiple linear regression analysis was used to examine the relationship between technology adoption and organizational development. Hypotheses were tested at a 0.05 level of significance. The findings show that technology adoption (B = 0.020, p = 0.016) including the use of digital systems for patient registration and medical records, also enhanced efficiency positively influence organizational development. The study concluded that technology adoption positively influenced organizational development had the greatest impact. It recommends that public hospitals strengthen technology adoption for sustainable growth and improved healthcare services.
Keywords: Change management strategies, technology adoption & organizational development
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